Privacy Policy

1. Who we are

MEDICAL-CORE.COM is the public home of Medical Core, a connected healthcare platform for clinics, care teams and healthcare organisations.

In this policy, "Medical Core", "we", "us" and "our" mean MEDICAL-CORE.COM and the Medical Core service experience made available through this website. This policy explains what information we collect, why we collect it and how you can contact us about privacy matters.

2. What data we collect

We collect information you provide directly to us, including:

• Name, email address and phone number when you book a tailored demo or join our waitlist
• Clinic name, role and company size to tailor our onboarding
• Usage data and analytics when you interact with our website or platform
• Communication preferences and consent records

We also collect technical data such as IP address, browser type, pages visited and session duration through cookies and similar technologies.

3. How we use your data

We use the data we collect to:

• Respond to demo requests and onboarding enquiries
• Send product updates and news (where you have consented)
• Improve our website and platform through analytics
• Support compliance with applicable privacy, security and healthcare requirements
• Prevent fraud and ensure platform security

4. Legal basis for processing

We process your personal data on the following legal bases:

• Consent — for marketing emails and optional cookies
• Legitimate interests — for product improvement analytics and security
• Contractual necessity — for delivering the Medical Core platform to paying customers
• Legal obligation — where a law, regulator or valid legal process requires us to act

5. Cookies and similar technologies

We use essential cookies for security, sessions and checkout. Optional cookies are grouped as:

• Analytics — aggregated traffic measurement (e.g. GA4/GTM)
• Marketing — campaign effectiveness (e.g. Meta Pixel)
• Product improvement — UX and session tools (e.g. Hotjar)
• Support — chat and support widgets when enabled

Non-essential scripts load only after you consent via the cookie banner. Preferences are stored locally and logged server-side with version and timestamp for audit. You can reopen settings from the site footer.

We do not send symptoms, diagnoses, personal health identifiers or consultation content to marketing analytics tools.

6. Remote healthcare data (patients)

If you use Medical Core telehealth or remote care services, we may also process:

• Identity and contact details, date of birth, and guardian/dependent relationship data
• Symptoms, intake answers, uploaded documents, and consultation notes
• Prescription, referral, lab and care-plan records created during your care
• Payment, invoice and insurance/receipt data
• Video session metadata (not clinical recordings unless explicitly consented and permitted)

Clinical providers acting through the platform may be separate controllers for treatment records in your jurisdiction. Medical Core processes this data to deliver the service, maintain audit trails, and meet legal obligations.

7. Data retention

We keep personal data only for as long as it is needed for the purposes described above. Demo and waitlist enquiries are kept while we respond and manage early access. Platform data is retained for the duration of the customer relationship and then handled according to the relevant agreement, export request or deletion process.

8. Your rights

Under UK GDPR and EU GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data ("right to be forgotten")
• Object to processing based on legitimate interests
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at [email protected].

9. International transfers

We aim to use reputable infrastructure and service providers with appropriate security and data-protection safeguards. Where information is processed across borders, we work to ensure suitable contractual, technical and organisational protections are in place.

10. Contact

For privacy-related enquiries: [email protected]
MEDICAL-CORE.COM